Feedback - Your Views

In order to ensure that our standards meet the requirements of patients, we are keen to have your views and opinions on the service we provide. As a patient you have the opportunity to convey your views and concerns to us and so that we can adapt better to your needs. If you are happy with or unhappy with us, or the service we provide, we want to hear about it!

Please either phone us, fill in a comment card in the waiting room or complete our survey form.

 

Patient survey - tell us what you think!

Please complete the following six questions by placing a check-mark in the appropriate box, or typing your reply, then press the button marked "Submit".

1. How did you find out about Dunmurry Dental Practice?

 

2. How would you rate your satisfaction with the following?

Speed of your call being answered: 

Ease of finding the dental practice:

Helpfulness of receptionist:

Waiting room facilities:

Timekeeping (were you kept waiting long?):

Welcome received from dentist:

Explanation of your treatment:

Helpfulness of dental nurse:

Professionalism of staff and approach:

Information provided about payment:

3. Please add here any comments or suggestions you may have as to how the service provided at Dunmurry Dental Practice could be improved:

4. Please rate your overall satisfaction with the service provided:

5. Would you recommend us to your family and friends?


If no, please state why?

6. Name and address details are optional, but if you would like feedback from us, please print your details below.

(Feel free to read our privacy statement here)

Title

Surname:

First name

Email

Your address

Postcode

Thank you for taking the time to complete this questionnaire.


 

 

Survey results

In a recent survey of over 100 patients, results showed that 84% rated the service as very good and 14% rated it as good.  Feedback received was excellent and the key comments made praised that staff in relation to their professionalism, friendliness and homeliness of the practice.

Complaints procedure

We will of course do our best to provide you with the highest standards of dental care and service. If you feel however that you have cause for complaint, then we would encourage you to raise the matter with the dentist or fill in a patient comment card or our on-line form above.

We will do our utmost to deal with your concerns. Our complaints procedure aims to resolve any problems to the complete satisfaction of our patients, within 10 working days.