I am writing as a patient of Gemma Taylor who I have come to know over this past number of months. I work for a company called Cafe Vic-Ryn and I saw your practice at the Lisburn City awards in March 2015 and was very impressed with the rewards you were receiving.
From a young girl and never liked the dentist (as do most people) but I had a very bad experience with a Dr Leopold in a Lisburn surgery, which led me to have to have extensive dental work at the Royal School of Dentistry (the story of which I have relayed to Gemma). Anyway, I have never liked my teeth and was always very conscious of them.
So I decided to join the practice as a patient and was certainly not disappointed. I booked an appointment (my first) and didn’t know which dentist I was going to get, but it turned out to be Gemma. She checked me over etc, and was the very first person ever to ask me if I was happy with my teeth…..I couldn’t believe it. I told her how I felt about them but thought it was always thousands of pounds to get your teeth fixed. She told me she would go away and look at my options and come back to me with a few different plans, which she did.
Yes it wasn’t cheap, but it didn’t cost anywhere near the amount I thought it was going to. Then of course she shared with me the information about a dental plan I could get to pay it off monthly, which was even better. So I ended up getting a new crown and 3 veneers on my top front teeth and all my mercury fillings redone to white fillings.
To say I am delighted is an understatement. I love them. I smile all the time, they are amazing. And I couldn’t say enough about Gemma and Jane. They have been the best dentist and assistant for me so far and I can’t thank them enough. The quality of care from start to finish was definitely first class. They made me feel very at ease and relaxed and as if they really cared. I was so glad I got Gemma as she was the perfect dentist for me.
I have been telling lots of people about your practice and I couldn’t recommend it enough. The customer service from start to finish is amazing which is very important to me indeed.
The advice I would give to people who are considering your services is….go right ahead, these guys are brilliant and I couldn’t say one negative thing about my whole experience at all…that’s why there are so many awards all over the place…they are all well deserved. The quality of products were great also, everything was done just perfectly for my teeth colour, shape etc.
Coming to your practice was definitely a great investment in both time and money and it didn’t take anywhere near the length of time I thought it would or the amount of money.
So I honestly cannot thank you enough Gemma for everything you have done for me and I have that contentment now that after all these years I’m at my perfect dentist.